Shipping & Returns
After selecting your preferred size/colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.
If are not 100% satisfied with your purchase for any reason, just send us an email or call us and we will print out a FREE return label.
You have 90 DAYS TO RETURN an item to us in its original condition.
All Nursery Design orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.
Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), Nursery Design reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.
Free shipping is available only on selected products to selected areas. The following postcodes are excluded from free shipping: 0800 – 0999, 2641, 2717, 4421, 4450-4499, 4680, 4700 – 4805, 9920 – 9959, 4806 – 4899, 4900 – 4999, 9960 - 9999, 0906 – 0909, 2899 – 2899, 4806 - 4895, 6701- 6799, 5701, 6055, 7151, 6215 – 6699, 6700 – 6799.
2. Change of Minds and Returns
We want you to feel confident when buying on Nursery Design. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 90 days of having received it and can opt for a store credit or a full refund. We will require the item to be unused and in its original packaging for these returns.
You can return small items for free by emailing us at email@example.com with your Name and Order Number. We will provide you with a return label and pick up will be arranged.
For any large item, please contact our Customer Care Team on 1300 997 913 or email firstname.lastname@example.org to assist with organising your return. Please note that free online return bookings are not available for large items and returning large items may incur a postage fee.
Once we receive the returned items, we will fully refund you the amount you paid for the order. In the case of large items, we will also deduct the return shipping cost from the amount that you paid.
If a shopping discount was applied for the order, the total amount paid will be deducted and not the original price of the item.
3. Damaged or faulty returns
In the unlikely event that your item arrives damaged or faulty, please notify Nursery Design as soon as possible for a replacement (if available), store credit or a full refund. Please contact our Customer Care Team on 1300 997 913 or email email@example.com to assist with organising your return. You may be required to send us images of the damage for further assessment. Nursery Design will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
4. Warranty Claim
Nursery Design works closely with suppliers to ensure all products have appropriate warranties. Please email firstname.lastname@example.org or call our Customer Care Team on 1300 997 913 to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
- Shipping & Returns